Job Vacancy Communications Engineer - Sacramento

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Position Summary:

The selected candidate will work with a high performing team to develop and design robust Contact Center and UC telephonic solutions.

Responsibilities

• ICM advanced routing & scripting design, implementation and administrative support
• Work closely with the business leaders and our product teams to match the technology solutions to the ever changing demands of the business, proposing improvements that leverage the power of the Cisco Contact Center platform
• Strong ability to troubleshoot complex telephony environments, with multiple 3rd party integrations
• Experience with Telephony Automation
• Guaranteed Call and Screen Recordings to meet the above mentioned compliance requirement  
• Administrative experience on Windows Server 2012 Operating Systems
• Implementation and management of outbound dialer campaign and integration with 3rd part optimization
• Strict Compliance adherence for PCI, SOX and Medicare
• Experience with implementing VMware following Cisco best practices for UC on UCS
• Provide 2nd level technical support to clients and to technical teams to resolve telecommunications issues and to support the implementation of new telephonic architectural solutions
• Evaluate new technology and bring opportunities forward that would improve the future UCCE/UC architecture, performance, and services
• Experience with implementing Cisco UCS B & C Series servers following Cisco best practices for UC on UCS
• Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe
• Maintain patch level as well as troubleshooting of application and hardware support initiatives
• Ensure full compliance Key Controls and Technical Service Requirements for all communications architecture, designs, and implementations both past and present
• Ensure all changes go through appropriate review, change control, and acceptance before implementation
• Adherence to strict Agile development and release philosophies
• Develop and position solutions and build plans to effectively gain buy-in from all participants
• Lead development, testing and QA functions to ensure that projects are securely delivered and fulfill expectations
• Build and maintain relationships with global and virtual teams and third parties on communications development or support issues
• Work with the Information Security Office to ensure solutions deployed meet Security Requirements and provide technical assistance for investigation and analysis of security alerts
• Development of processes and procedures for use by the NOC and third parties in the management of communications environments
• Provide recommendations to management team to increase effectiveness of organization and technology solutions
• Develop and streamline processes to further improve delivery of Telecommunication services

Minimum/Required Qualifications

• At least 5 years related experience in Contact Center and UC environments designing, planning, documenting and implementing these architectures using the latest technologies
• Certified on Cisco VoIP technology is desirable. (CCNP-Voice, CCDP-Voice) desired (CCIE-Voice) desired
• At least 5 years of experience in a Sr. Unified Communications Engineering role
• Deep understanding of current and emerging technologies with the ability to advise the customer on the appropriate adoption of technologies providing both tactical and strategic solutions
• Deep understanding of a Unified Communications and Voice over IP infrastructure including but not limited to: Cisco Unified Communications Manager, Cisco Unity Server, Cisco Unified Presence Server, G.711/G.729,Codecs, SIP, H323, and QoS
• Ability and technical depth to recommend new or enhanced services, systems for maximum cost effectiveness, functionality and security
• This position will need to be able to communicate and work effectively with implementation teams, customer relations, and internal/external customers to engineer solutions to meet the needs of all stakeholders
• Self-sufficient with the ability to make engineering decisions within the documented configuration requirements and control processes
• Advanced process orientation and exhibited planning, organizational, and problem solving skills
• Escalation level support for all Communications and Telephonic customer and contact center related issues
• Excellent oral and written communication skills, including the ability to interact effectively with executives, engineers, and internal customers
• Strong interpersonal, facilitation, and leadership skills along with effective communication (both written and verbal) skills

Job Type : Full Time, Employee

Location: Sacramento, CA 

Duration: 6 months C2H

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